FAQ
FAQ
How do I create my account, and what are the advantages?
You can create your account by clicking on "My account" at the top of our website. This area contains all the information you have provided to us: your personal details as well as your online reservation and order history.
How can I keep up to date with new arrivals and upcoming collections?
To be the first to hear about new arrivals and upcoming collections, sign up for our emails via the "Newsletter" area at the bottom of our website.
How can I amend my details in my account?
You can amend your personal details in your account area, by clicking on the "Personal details" button.
How can I view my personal details?
To view your personal details, please email us at the following address: service@paraboot.com.
How do I unsubscribe from your emails and newsletters?
If you no longer wish to hear from us, you can unsubscribe by clicking on the link provided at the bottom of our emails and newsletters.
How do I determine my Paraboot shoe size?
To help you choose the right shoe size, see our shoe size guide by clicking here.
What should I do if a product is out of stock on the website?
If a product is out of stock on the website, you can still reserve it in-store by clicking on "Reserve in-store" on the product page. Otherwise, contact our customer services department at the following address: service@paraboot.com.
How can I get help with placing my order?
If you are having problems with placing your order online, contact us at the following address: service@paraboot.com.
Where do you deliver to?
We deliver our products in mainland France, Belgium and Luxembourg.
What delivery options are available?
We deliver our products in European countries in the € zone, excluding overseas territories and departments.
How long does delivery take depending on which option I choose?
The delivery time for your order is 4 working days in mainland France, and 5 working days in Belgium and Luxembourg.
How do I get free delivery?
The delivery time for your order is 2 working days to mainland France, Belgium and Luxembourg, and 5 working days to other European countries in the € zone.
Which payment methods can I use?
We offer a choice of several payment methods which are displayed when you confirm your basket. Payments by cheque or bank transfer are not accepted.
Is my payment secure?
Our payment system is completely secure and complies with regulations.
How do I know whether my order has been approved?
You can check whether your order has been received by going into your account and clicking on the "Order history" button. You will also be sent a confirmation email to let you know that your order has been received.
Can I amend or cancel my order?
Once an order has been confirmed, it cannot be cancelled. However, if you call our customer service department, we can try to cancel it if it has not yet been despatched.
Will a bill be sent with my order?
All orders placed on our website generate a bill that will be emailed to you when your order is despatched.
What is the returns policy?
To return an order (fully or partially), contact our customer service department at the following address: service@paraboot.com. We will then send you the instructions for returning your items.
What should I do if the shoe size is not right or there is a quality issue?
If your order does not meet your expectations, contact our customer services department at service@paraboot.com within 14 days of delivery to obtain a credit note or refund.
Can I return or exchange my order in-store?
Exchanges and returns carried out in-store are for purchases made in-store themselves. To exchange or return an order relating to an internet order, contact our customer service department at the following address: service@paraboot.com.
How long will it take to receive my refund?
The refund is triggered as soon as our department confirms the product complies with our returns criteria, within 14 days of the return being sent. This may take longer depending on your bank's terms and conditions.
How does in-store reservation work?
You can reserve a pair of Paraboot shoes from our online website free of charge, with no obligation to purchase. Once your reserved items become available, simply visit your chosen point of sale to try them on. If suitable, you will then pay for your shoes in-store, otherwise the store will arrange for them to be returned.
How do I place an in-store reservation?
To place an in-store reservation, browse through our collections and select the model you require. Choose your size, click on the "Reserve in-store" button and select where you would like to go try them on from our list of Paraboot stores and partner points of sale. We will then ask you to enter your contact details and confirm your reservation using the code received by text. Keep an eye on your emails and texts so you will know when your shoes are available in-store. You can reserve up to two pairs of shoes at the same time.
How do I cancel an in-store reservation?
Your reservation will be automatically cancelled 5 working days after your shoes are made available in-store. However, you can cancel your reservation more quickly simply calling your point of sale.
Are Paraboot products guaranteed?
All Paraboot products are guaranteed against manufacturing defects. If your pair of shoes appears defective, contact our customer services department at the following address: service@paraboot.com.
Is it possible to have my Paraboot shoes repaired?
To establish which repairs are needed to extend the life of your shoes, please visit one of our Paraboot stores. You can find all our stores by clicking here. In addition, Paraboot has put together a network of approved cobblers who are qualified to repair your shoes if required. Find your closest cobbler by clicking here.
Where are the Paraboot points of sale located?
Find all our points of sale in France and abroad by clicking here.
What are the opening hours for the Paraboot stores?
Find the opening hours for our Paraboot stores by clicking here.
How can I find my nearest point of sale?
Find all our points of sale by clicking here. You can then enter your postcode to see your nearest points of sale.
How can I retrieve my password?
To log into your account again, please click on "My account" then "I've forgotten my password". Enter the details requested to reset access to your account.
How can I contact customer services?
Our customer service department is on hand at the following address: service@paraboot.com. You can also contact us via the contact form at the bottom of our website, under "Contact us".
How do I track the status of my order?
Once your order has been despatched, you can track its status via the carrier website using the tracking number sent to you by email.
What should I do if nobody will be in on the delivery day?
The day before your delivery, you will receive a message from the carrier informing you of your delivery slot. If this is not suitable, you have until midnight to choose from the following delivery options: drop off at a neighbour's house, at a parcel point, or at a later date.
On the day of the delivery, you will receive an email and/or text message informing you of your one-hour delivery slot. You can reschedule the delivery date up to 30 minutes before the estimated arrival time.