In order to log in to your account again, please click on “My account” then “Lost password”. Then enter the requested information to reset your access.
If you no longer wish to receive our communications, you can unsubscribe directly at the bottom of our emails and newsletters by clicking on the link provided.
To retrieve your personal information, please send us a request by clicking here.
You can modify your personal information directly in your space, from the “My personal information” tab.
You can create your account by clicking on “My account” in the header of our website. From here you can access all the information we share with you, and keep track of your personal information, purchases, returns and credit notes.
To be kept informed of new products and upcoming collections, subscribe to our newsletter at the bottom of our website.
Confirmed orders cannot be cancelled. However, if you call our customer service department, we can try to cancel your order if it has not yet been dispatched. Our customer service department can be reached on +33 4 85 40 00 38 or via the form available by clicking here.
Delivery is against signature. The day before delivery, you will receive a message from the carrier indicating the delivery slot. If this is not convenient for you, you can choose another delivery option (date or place).
You can check that your order has been registered by going to your customer area, “My purchases” tab. A confirmation e-mail is also sent to you to notify you that your order has been registered. Once your order has been dispatched, you can track its status from your customer area or directly on the carrier’s website, using the tracking number sent to you by e-mail.
The delivery time for your order varies between 2 and 5 working days, subject to customs clearance.
Depending on the country of destination, we offer several delivery options: express delivery, standard delivery or delivery to a collection point against signature. DHL is our partner for all shipments.
Delivery is currently possible to the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.
If the delivery is subject to duties and taxes, we will inform you of this prior to payment of the order.
Each order placed on our website gives rise to an invoice which you will receive by e-mail when the order is dispatched.
You can check that your order has been registered by going to your customer area, “My purchases” tab. A confirmation e-mail will also be sent to you to notify you that your order has been registered.
The payment system we provide is fully secure and complies with all regulations.
We offer several methods of payment, which you will find when validating your basket. Payments by check or bank transfer are not accepted.
Shipping costs may be free for orders over a certain amount, depending on the country of delivery (free shipping threshold indicated in the footer of the site and when validating the basket). Below this amount, delivery charges will be applied, depending on the option chosen.
Only orders delivered in France and Belgium may be returned to a Paraboot boutique. This return will give rise to a refund of your order or a credit note that can be used online and in store.
The return of an order delivered outside France or Belgium must be made from your customer area.
Refunds are made as soon as our logistics department has validated the conformity of the returned product, within 2 working days of receipt of your order.
Direct exchanges are not possible. For orders delivered in France or Belgium, you can choose between a refund or a credit note valid for one year in the store and online.
For orders delivered to other countries, only refunds are available.
You may return part or all of your order free of charge within 14 days of delivery. To do so, go to your customer area, “My purchases” tab. From the details of your order you will have access to the “Request a return” button. As soon as our logistics department has received your return, we will issue a credit note or refund your order.
Paraboot will pay the return shipping costs. Once the return has been confirmed by our customer service department, you will be sent a shipping label.
Our customer service team is at your disposal by e-mail at service@paraboot.com and by telephone on +33 4 85 40 00 38. You can also contact us via the contact form available by clicking here.
If your order does not meet your expectations, you can ask for it to be returned. You can do this from your customer area in the “My account” tab, or by contacting our customer service department by clicking here.
If an item appears to be out of stock on our website, you can sign up for our availability alert on the item page. You will then be informed when it becomes available again.
Paraboot shoe sizes vary from one model to another. To help you choose your size, please contact our customer service department by clicking here.
We offer you the possibility of reserving an item exclusively in a Paraboot boutique. To do so, please contact one of our sales advisors (contact details by clicking here).
There are several options for diagnosing the repairs needed to extend the life of your shoes:
– Contact our customer service department by clicking here.
– Visit one of our Paraboot stores. Click here to find the store nearest you.
– Take your pair to one of our approved shoemakers, who can repair your pairs if necessary. Click here to find your nearest shoemaker.
Paraboot products are guaranteed against manufacturing defects. So if your pair seems defective, contact our customer service department by clicking here.
Click here to see all our sales outlets. You can then enter your zip code to see the outlets nearest you.
Click here for Paraboot store opening times.
Click here to see all our sales outlets in France and abroad.
