To regain access to your account, please click on “My Account” and then “Lost Password.” Then, enter the requested information to reset your login credentials.
If you no longer wish to receive our communications, you can unsubscribe directly via the link provided at the bottom of our emails and newsletters.
To retrieve your personal information, please send us a request by clicking here.
You can modify your personal information directly within your account area, under the “My personal information” tab.
You can create your account by clicking on “My Account” in the header of our website. From this section, you will be able to access everything we share, allowing you to keep track of your personal information, purchases, returns, and account credits.
To stay informed about new arrivals and upcoming collections, subscribe to our communications via the “Newsletter” section at the bottom of our website.
A confirmed order cannot be cancelled. However, if you contact our customer service team, we may be able to cancel it, provided it has not yet been dispatched. You can reach our customer service team by calling +33 4 85 40 00 38 or by using the form available here.
Delivery requires a signature. The day before delivery, you will receive a message from the carrier specifying the delivery time slot. If this does not suit you, you will have the option to choose a different delivery arrangement (such as a different date or location).
You can verify that your order has been successfully placed by visiting the “My Purchases” tab in your customer account. A confirmation email will also be sent to notify you that your order has been registered. Once your order has shipped, you can track its status through your customer account or directly on the carrier’s website, using the tracking number provided via email.
The delivery time for your order ranges from 2 to 5 business days, subject to customs clearance.
Depending on the destination country, we offer several delivery options: express delivery, standard delivery, or delivery to a pickup point (requiring a signature). We partner with DHL for all our shipments.
Delivery is currently available to the following countries: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the Vatican.
If the delivery is subject to duties and taxes for which you are responsible, we will inform you of this before you pay for your order.
Every order placed on our website generates an invoice, which you will receive by email when your order is shipped.
You can verify that your order has been successfully placed by visiting your customer account area and selecting the “My purchases” tab. Additionally, a confirmation email will be sent to you to notify you that your order has been registered.
The payment system we provide is entirely secure and compliant with regulations.
We offer several payment methods, which you can view when finalizing your cart. Payments by check or bank transfer are not accepted.
Shipping costs may be waived for orders reaching a certain amount, which varies depending on the delivery country (the threshold for free shipping is indicated in the website footer and during the checkout process). For orders below this amount, shipping fees will apply, varying according to the chosen delivery option.
Only orders delivered to France or Belgium may be returned to a Paraboot boutique. Such returns will result in either a refund for your order or the issuance of a credit note that can be used both online and in-store.
For orders delivered outside of France or Belgium, returns must be initiated via your customer account.
The refund is initiated once our logistics department has verified that the returned product is in good order, within 2 business days of receiving your shipment.
Direct exchanges are not possible. For orders delivered to France or Belgium, you may choose between a refund or a store credit, which is valid for one year and can be used both in-store and online.
For orders delivered to other countries, only a refund is available.
You may return your order either in part or in full at no extra cost within 14 days of delivery. To do so, go to your customer account and select the “My Purchases” tab. Within your order details, you will find a “Request a Return” button. Once our logistics team has received your return, we will issue a credit or a refund for your order.
Return shipping costs are covered by Paraboot. Once the return has been confirmed by our customer service team, a shipping label will be provided to you.
Our customer service team is available to assist you via email at service@paraboot.com and by phone at +33 4 85 40 00 38. You may also reach us using the contact form available by clicking here.
If your order does not meet your expectations, you may request to return it. You can do this via your customer portal under the “My Account” tab, or by contacting our customer service team by clicking here.
If an item appears to be out of stock on our website, you can sign up for our availability alert, which is accessible on the relevant product page. You will then be notified once it becomes available again.
Paraboot’s fit can vary from one model to another. To ensure you choose the right size, please contact our customer service team by clicking here.
We offer you the option to reserve an item exclusively at a Paraboot store. To do so, please get in touch with our store associates (click here for contact details).
We offer a repair service exclusively for Paraboot footwear. These repairs are carried out in our workshop in the Isère region by cobblers who specialize in welted footwear. You have several options for requesting a repair:
– Visit our dedicated page by clicking here.
– Visit one of our Paraboot stores. Find your nearest retail location by clicking here.
– Take your shoes to one of our authorized cobblers, who are qualified to repair your footwear. Find the nearest cobbler by clicking here.
The repair service provided by our workshop in France is available only to customers located in mainland Europe (within the Eurozone).
Paraboot products are guaranteed against manufacturing defects. If your pair appears to be defective, please contact our customer service team by clicking here.
Our footwear and accessories are guaranteed against manufacturing or material defects for 24 months from the date of purchase. This warranty does not cover normal wear and tear, accidental damage, or improper use.
If your purchase appears to be defective, you may request an assessment by clicking here.
Find all of our retail locations by clicking here. You can then enter your postal code to see the locations nearest to you.
Find the opening hours for our Paraboot stores by clicking here.
Find all of our retail locations in France and abroad by clicking here.
